Customer Service Primer

CANADIAN INSURANCE-POLLARA CONSUMER
MONITOR
An exclusive roundtable discussion on the insurance representative’s role as an advisor and how this role can grow your business.

MAKING CONTACT
The Canadian Insurance-Pollara Consumer Monitor survey fi nds that building your business is achieved through customer contact.

Fraud & and Loss

BE PART OF THE SOLUTION
We all have important roles to play when the roof caves in on policyholders.

CRIME KNOWS NO BORDERS
Key elements carriers need to know for fraud risk management.

HIDDEN COSTS OF WORKPLACE CRIME
The cost of workplace crime/employee fraud can prove devastating.

Adjusters' Angle

STRAY VOLTAGE
Coverage questions regarding stray voltage can be life or death for both rural and urban policyholders.

TOO HOT TO HANDLE
Thermal imaging improves riskmanagement and reduces the number and cost of agricultural claims.

2009 Annual Statistical Issue

Canada's MOST comprehensive roundup of insurance company underwriting results. A must read to knowing your industry!

With over 150 pages packed with information, the Canadian Insurance Annual Statistical Issue is the industry’s most read source for statistical data about insurers and reinsurers in both the property & casualty and the life & health sectors.

Property & Casualty

• Exhibits for Canadian insurers and reinsurers featuring five years of business data
• 5-Year operating summary
• Rank & growth tables
• Direct premium written provincial summaries for Property, Auto, and All Lines
• Line Records for Liability, Aircraft, Boiler & Machinery, A&S, Guarantee and Marine

Life & Health

• Exhibits for over 65 life & health insurers and reinsurers with 3 years of business data
• Life and A&S business summaries
• A&S line record for life insurers